Staff and Community Stakeholder Access Control

Staff and Community Stakeholder Access Control

The challenge

Managing multiple stakeholders and organisations that require access to council owned and maintained facilities, areas or assets creates complex challenges for access control. From Rangers to Fire & Emergency Services to Community Sports Participants and more – all had physical keys to access what they needed when they needed to within the local jurisdiction with no traceability.

The solution

Deploy a fully digital access control solution that removed the need for physical keys. Using a combination of powered and unpowered smart locks integrated into the cloud based platform, all access for all stakeholders was now controlled with a click of a button.

The results

  • Removed any chance of the wrong keys being in the wrong hands.
  • Provided tighter access permissions for certain stakeholders. For example, coordinators of community sports facilities were only provided digital keys for scheduled dates and times they required or paid for access to facilities.
  • Created operational efficiency by removing the need for stakeholders to pick keys up and drop them back at council offices after use.
  • Gave valuable insights to facility managers on the utilisation of assets and facilities and by which group of stakeholders.
  • Provide alerts/reports for out of ‘normal’ activity at access points.


Moving from a completely manual and analogue master key system which was constantly becoming more complex to manage, to the smartlox solution provided immediate value to our staff and the local community stakeholders that we serve. The smartlox solution has saved us an immense amount of time and money while giving us real time information about who is accessing what and when and piece of mind that our facilities and assets are safe and protected.

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